Customer Support

We're here to help! Choose the best way to reach us below.

Contact Methods

Email Support

support@beneathy.com

Response time: 24-48 hours

Best for: General inquiries, refund requests, technical issues

Live Chat

Available in your member portal after purchase

Response time: 2-4 hours during business hours

Best for: Quick questions, access issues

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

Saturday - Sunday: 10:00 AM - 4:00 PM EST

We respond to all inquiries within 48 hours

Common Issues & Solutions

I can't access my account after purchase

Check your email for login credentials. If you haven't received them within 10 minutes:

Check your spam/junk folder
Ensure you used the correct email at checkout
Contact support@beneathy.com with your order details

I forgot my password

Use the "Forgot Password" link on the login page. If you're still having issues, email support@beneathy.com with the email address you used to purchase.

How do I request a refund?

We offer refunds for:

Technical issues we cannot resolve
Accidental duplicate purchases
Billing errors or unauthorized charges

Email support@beneathy.com within 7 days of purchase with your order details and reason for refund.

I'm having trouble with the payment

Common payment solutions:

Ensure your card has sufficient funds
Check if international transactions are enabled
Try a different browser or clear your cache
Contact your bank to authorize the transaction

Charges appear as "BENEATHY GUIDE" on your statement.

How many devices can I use?

Your account can be accessed on up to 4 devices total:

Maximum 2 mobile devices
Maximum 2 desktop/laptop computers

If you need to change devices, contact support.

Helpful Resources

Our terms and conditions

Refund Policy

Refund terms and process

How we protect your data

About Us

Learn about our mission

Need Immediate Help?

For urgent issues like payment problems or immediate access needs, email us with "URGENT" in the subject line:

Email Priority Support